凡於TONYMOLY 香港門市或TONYMOLY香港官方網站購買之美容儀產品,均享有以下售後服務:
[ 保養期與服務內容]
自購買日起計算 12 個月內,如美容儀於正常使用情況下出現故障,顧客憑有效購買單據可享免費更換服務。
以下情況將不適用於換貨服務:
- 購買日期起超過 12 個月。
- 未能提供有效購買單據。
- 非於 TONYMOLY 香港門市或TONYMOLY 香港官方網站購買之產品。
- 因不當使用、意外損毀或保管不善(如儀器摔落、進水)導致損壞或故障。
- 因更換電池或使用過程中造成外觀或零件損耗(如刮花、變形、變色)。
- 因天災(如火災、地震、水浸等)導致產品損壞或故障。
- 曾擅自或經第三方改裝、拆卸或更換零件。
TONYMOLY HK arrangement:
Normal day: 2 Business days.
Sale Period: 2-7 Business days
SF Express:
Standard Delivery Time: 2-5 Business Day
*After shipping out, Customers can check the real-time status of their shipments from "Tracking" function on SFHK's official website and SFHK APP.
For further enquiries, please ask the SF Service Centre.
https://htm.sf-express.com/hk/en/
Additional fee may cost if pick-up overtime. (Available for SF stores& SF lockers)
1. Pick up at SF Business Stations or SF Stores
The customer chooses to pick up the shipment at SF Business Station or SF Store, and fails to complete the pickup within the first 2 days* after the shipment arrives at the selected address and put on shelf at the selected address, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.
*The number of day(s) is/ are calculated from Monday to Friday. Saturdays, Sundays and public holidays are excluded.
2. Pick up at SF Lockers
The customer chooses the SF Locker and fails to complete the pickup within the first 24 hours after the courier successfully dispatched to the locker. An accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.
*Pay Attention!!! If customer fails to pick up on time by providing the wrong phone number, the extend pick-up fee will be borne by the customer.***