Community

Frequently Asked Questions
A

Hong Kong area: For orders below HK$300, delivery fee of HK$30 shall apply.

Macau area: For orders below HK$500, delivery fee of HK$60 shall apply.

A TONYMOLY HK only ship to Hong Kong and Macau. Please refer to this when placing order.
A

Online& Offline Shops usually work on different promotion。 Each platform has exclusive offer. You can check it from subsribing Facebook official page: https://www.facebook.com/TONYMOLYHK/

A

If You are the Offline Shop member, please verify your membership information by SMS verification & enter your email address to unity your information including Beauty Points.

Please click to the below link to finish the vertification of offline member.

https://tonymoly.com.hk/index.php?route=account/register_existing_member 

A

Please log in and go to My Page - Edit My Information. The information revised is only applied before submiting any online order.

If your online membership information is different from offline one, please visit the nearest shop or contact cs@tonymoly.com.hk for further assistance.

Customer cannot revise any shipment information after order confirmation. Please check carefully before completing payment.

A

We keep tracking & uploading the updates of expiry dates on products at every product pages. Please check it carefully before you purchase.

A All TONYMOLY products received safety certification from Korean MFDS (Ministry of Food and Drug Safety). Still if you are pregnant or have health issue, please have consultation with your doctor for its usage before using the product.
A If item you put in your shopping cart become out of stock, you cannot purchase it even you have it in your shopping cart. Please keep checking as it would be re-stocked in afterwards
A Sincerely sorry for the inconvenience caused. Due to unexpectedly large number of order, there would be error for stock managing system, therefore inevitably we might need to cancel your order. Our CS team may contact you to know whether you would like to exchange to another product or get partially refund. After that we will follw up quickly. Please understand refund might take up to 30 business days according to card company procedures.
A

Please try reload the page first or use another browser or devices again if the page keeps loading.

You might switch to do the payment through PayPal without any login account if you would like to pay by credit card.

In the first page of PayPal, Please click “Pay with a Card” to input your credit /debit card information.

A After the order is shipped out, you would receive its notification with tracking code. If you could not receive any notification after 7 business days from the order date, please contact us via cs@tonymoly.com.hk
A All orders once are submitted & finished the payment, re-enter the coupon/code is not allowed. Please check carefully before check-out & purchase.
A

All orders once are confirmed & finished the payment, Customers cannot request for any return/ exchange or refund. If product has any quality issue, please contact cs@tonymoly.com.hk within 30 days from delivery. CS Team will follow up ASAP.

A Please contact us via cs@tonymoly.com.hk with yout phone number, we will take an action for your inquiry.