Delivery Information

2024.06.29 Update

Due to the system upgrading issue of SF Express,

TONYMOLY shipping time may be extended by 2-3 working days (excluding Saturdays, Sundays and the July 1 public holiday)

Sorry for any inconveniences caused.

*Ship-out time may be delayed due to New Year & Public Holiday. Thank you for your cooperation. *

TONYMOLY HK arrangement:

Normal day: 2 Business days.

Sale Product / Period: 2-7 Business days

SF Express delivery:

Standard Delivery Time: 2-5 Business Day

*After shipping out, Customers can check the real-time status of their shipments from "Tracking" function on SFHK's official website and SFHK APP.

For further enquiries, please ask the SF Service Centre.  (2730 0273, 08:00-20:00)

Additional fee may cost if pick-up overtime. (Available for SF stores& SF lockers)

1. Pick up at SF Business Stations or SF Stores

The customer chooses to pick up the shipment at SF Business Station or SF Store, and fails to complete the pickup within the first 2 days* after the shipment arrives at the selected address and put on shelf at the selected address, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.

*The number of day(s) is/ are calculated from Monday to Friday. Saturdays, Sundays and public holidays are excluded.

2. Pick up at SF Lockers

The customer chooses the SF Locker and fails to complete the pickup within the first 24 hours after the courier successfully dispatched to the locker. An accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.

*Pay Attention!!! If customer fails to pick up on time by providing the wrong phone number, the extend pick-up fee will be borne by the customer.***