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PAY ATTENTION The SFHK APP is undergoing a security upgrade. Starting from 6 August 2024, the SFHK APP pickup notification function will replace SMS messages. Customers can enable push notifications on your mobile devices to avoid missing delivery reminders, and can also track the real-time status of your shipments within the SFHK APP. |
*Ship-out time may be delayed due to New Year & Public Holiday. Thank you for your cooperation. *
TONYMOLY HK arrangement:
Normal day: 2 Business days.
Sale Product / Period: 2-7 Business days
SF Express delivery:
Standard Delivery Time: 2-5 Business Day
*After shipping out, Customers can check the real-time status of their shipments from "Tracking" function on SFHK's official website and SFHK APP individually.
No SMS messages will be sent out from the SF Express or TONYMOLY.
For further enquiries, please ask the SF Service Centre. (2730 0273, 08:00-20:00)
https://htm.sf-express.com/hk/en/
Additional fee may cost if pick-up overtime. (Available for SF stores& SF lockers)
1. Pick up at SF Business Stations or SF Stores
The customer chooses to pick up the shipment at SF Business Station or SF Store, and fails to complete the pickup within the first 2 days* after the shipment arrives at the selected address and put on shelf at the selected address, will be charged for SF Retention Service Fee for every 1 day*. The cost will be accumulated every day.
*The number of day(s) is/ are calculated from Monday to Friday. Saturdays, Sundays and public holidays are excluded.
2. Pick up at SF Lockers
The customer chooses the SF Locker and fails to complete the pickup within the first 24 hours after the courier successfully dispatched to the locker. An accumulative fee of HK$10 will be charged for every 24-hour as a unit thereafter.
*Pay Attention. If customer fails to pick up on time by providing the wrong phone number, the extend pick-up fee will be borne by the customer.***
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