Return policy

-   If the return is requested based on personal reason;

If the return is requested based on personal reasons, please contact to TONYMOLY CS team (cs@tonymoly.com.hk) within 7 days from delivery. Please be aware that the request might not be accepted depending on CS team decision. The returned product(s) must be unopened and in their original packaging. Products opened or used are not accepted for returns.  In that case, the returned products must be wrapped in a proper package and sent back to the specified address within 3 business days from the notification. The postal/shipping fee shall be borne by the customer.


- If the return is requested due to short expiry date;

TONYMOLY HK remarks product's expiry dates in each product pages. Please check carefully before purchase. If customer missed its expiry information and requests to get refund, basically it is not accepted. However, if customer still wants it to be refunded due to the expiry date after receiving products, it will be treated as it is due to personal reason. Please contact to TONYMOLY CS team (cs@tonymoly.com.hk) within 7 days from delivery. Please be aware that the request might not be accepted depending on CS team decision. The returned product(s) must be unopened and in their original packaging. Products opened or used are not accepted for returns. In that case, the returned products must be wrapped in a proper package and sent back to the specified address within 3 business days from the notification. The postal/shipping fee shall be borne by the customer.


-   If the item delivered is damaged or there is any quality issue;

We hope that you are delighted with your order. However, if you are not entirely satisfied due to damage or poor quality, you may contact to TONYMOLY CS team (cs@tonymoly.com.hk) within 30 days from delivery. CS team may request to share detailed images or further information on the issue. The returned products must be wrapped in a proper package and sent back to the specified address within 3 business days of the notification. In this case, the postal/shipping fee shall be borne by TONYMOLY HK.


-   If you received the wrong item;

If you received the wrong item which is not the same one you ordered, you may contact to TONYMOLY CS team (cs@tonymoly.com.hk) within 7 days from delivery. CS team may request to share detailed images or further information of the issue. The returned products must be wrapped in a proper package and sent back to the specified address within 3 business days of the notification. Exchanges items will be shipped within 10 business days upon receipt. In this case, the postal/shipping fee shall be borne by TONYMOLY HK.


-   If the item quantity is incorrect;

If the item quantity is incorrect, not the same one you ordered, you may contact to TONYMOLY CS team (cs@tonymoly.com.hk) within 7 days from delivery. CS team may request to share detailed images or further information on the issue. Extra items will be shipped within 10 business days upon receipt. In this case, the postal/shipping fee shall be borne by TONYMOLY HK.


For any kind of inquiry, TONYMOLY CS team would get back to you within 10 working days.

Refunds will only be made against the original credit card used for the purchase. You will receive an email notification.

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