All products purchased at TONYMOLY HK Online Shop are non-exchangeable & non-refundable after payment.
Price, discounts, items quantities are subject to the checkout page (Shopping cart).
All orders once are submitted & finished the payment CANNOT be cancelled, changed, add/remove product, re-enter the coupon/code.
Please confirm the items & order summary carefully before you submit payment.
Non-returnable Cases
Change of mind/ Personal Reasons:No returns or refunds, regardless of whether the product is opened or unopened.
Short Expiry Dates:
Expiry Dates are indicated on product pages. Requests due to personal oversight will not be accepted.
Products purchased during sale period:
Items purchased during clearance or major discount promotions are non-returnable and non-refundable.
Returnable Cases
Sensitive reaction / Allergic case:Customers must provide valid medical proof of abnormal skin conditions and photos within 30 days of delivery, and contact the CS team.
Damaged or defective items:
Returns accepted within 30 days; Images/Video& LOT no. may be required. Shipping costs covered by TONYMOLY HK.
Wrong item received:
Contact CS within 7 days. Correct item will be resent within 10 business days after return. Shipping costs covered by TONYMOLY HK.
Incorrect quantity:
All product and gift quantities are based on the checkout page (shopping cart). Contact CS within 7 days after delivery. Missing items will be resent within 10 business days. Shipping costs covered by TONYMOLY HK.
Return Requirements
CS team may request detailed images or additional information.Items must be returned within 3 business days after notification.
Products must be unopened and in original packaging.
Proper packaging must be used for return.
Customer Service
Contact: cs@tonymoly.com.hkCS team will reply within 10 business days.
Refunds are processed via the original credit card, with email notification.
Extra shipping due to customer negligence must be borne by the customer (SF Express COD).
Scope
Applies only to TONYMOLY Hong Kong stores, official website, and HKTVmall flagship store.No returns for third-party platforms or overseas branches. (Including Korea)
